Effective Date: September 16, 2026
Welcome to calzadagrupo.com, the online e-commerce platform owned and operated by GRUPO FERRETERIA CALZADA, S.A. DE C.V. (hereinafter referred to as “the Company“, “we“, “us“, or “our“). We are dedicated to providing design-focused, durable bath essentials and delivering them safely to your doorstep.
This Shipping Policy outlines our shipping procedures, processing timelines, delivery rates, and governing conditions. By finalizing a purchase on our website, you signify your full agreement to the terms detailed below.
1. Order Processing Timelines
We understand that you are eager to refresh your bathroom with our top-rated goods. Our logistics team works diligently to prepare your items for transit with the utmost care.
- Standard Processing Time: All orders are processed, quality-inspected, and securely packed within 1 to 3 business days (excluding weekends and official Mexican public holidays) after your payment is successfully verified.
- Order Cut-Off Time: Orders completed before 12:00 PM (CST) will enter our fulfillment queue on the same business day. Orders placed after this cut-off time, or on weekends and holidays, will be processed starting the next consecutive business day.
- High-Volume Delays: During peak commercial seasons, promotional events, or flash sales, processing times may extend up to 5 business days. If a significant, unexpected delay occurs in the fulfillment of your order, our customer support team will contact you directly via email.
2. Shipping Regions and Distribution Methods
Our primary corporate fulfillment center is centrally located in Jalisco, allowing us to manage domestic and selective international shipping channels efficiently.
[Order Placed] ──► [Fulfillment Center: Guadalajara] ──► [Domestic Carriers / International Partners] ──► [Your Address]
- Domestic Shipping (Within Mexico): We provide comprehensive shipping coverage across all Mexican states. We partner with reliable domestic express couriers to guarantee secure regional handling.
- International Shipping: We offer international shipping options to select countries. Please note that shipping availability, rates, and estimated delivery dates vary greatly depending on the final destination country.
- P.O. Boxes and Military Addresses: At this time, our third-party logistics partners cannot deliver to P.O. Boxes, APO, FPO, or DPO addresses. A valid, physical residential or commercial street address is strictly required to complete a delivery.
3. Shipping Rates and Estimated Delivery Times
Shipping fees and delivery times are calculated dynamically based on total package weight, dimensions, and the destination zone. The exact shipping fee will always be displayed transparently at the final checkout screen before you finalize your payment.
| Shipping Method | Destination | Estimated Delivery Time | Associated Costs |
|---|---|---|---|
| Standard Ground | Domestic (Mexico) | 3 to 7 Business Days | Flat rate or free over minimum spend |
| Express Courier | Domestic (Mexico) | 1 to 2 Business Days | Calculated dynamically at checkout |
| International Economy | Worldwide (Select Countries) | 10 to 21 Business Days | Calculated dynamically based on zone |
Please note that the delivery windows listed above are realistic estimates provided by our carriers and are not absolute legal guarantees. External factors beyond our control—such as severe weather disruptions, postal strikes, or customs backlogs—may affect final delivery timelines.
4. Tracking and Delivery Confirmation
We believe in complete transparency, keeping you informed at every single stage of your product’s journey.
- Tracking Number Activation: Once your package is handed over to our courier partner, our automated e-commerce system will send a shipping confirmation email to your registered address. This email will contain a unique tracking number and a direct tracking link.
- System Synchronization: Please allow up to 24 to 48 hours for the courier tracking status to update and show active data on their digital portals.
5. Customs, Duties, and Import Taxes
For international shipments arriving outside of Mexico, the following cross-border rules apply:
- Customer Responsibility: The recipient is considered the importer of record and must comply with all laws and regulations of the destination country. Any import duties, tariffs, localized value-added taxes (VAT), or customs clearance brokerage fees are levied once the package reaches your borders.
- Payment Requirements: These extra costs are not included in the purchase price or shipping fees paid on our website. All such charges are your sole responsibility and must be paid directly to the local customs authority or delivery courier.
- Refused Shipments: If you refuse an international shipment due to unexpected import duties or taxes, the package will be abandoned or returned to our facility. In these instances, any return freight fees and restocking costs incurred by our company will be deducted from your eventual merchandise refund.
6. Address Accuracy and Undeliverable Packages
- Verification: Customers are strictly responsible for ensuring that the full shipping address, postal code, recipient name, and telephone number are entered with absolute accuracy during checkout.
- Address Corrections: If you spot an error in your address, notify us within 2 hours of placing your order at [email protected]. Once a package has been processed or dispatched from our warehouse, we cannot alter the shipping destination.
- Return to Sender: If a package is returned to our Guadalajara warehouse because of an incorrect address, insufficient delivery details, or repeated failed delivery attempts by the courier, the customer will be responsible for paying the real shipping costs to resend the package.
7. Missing, Lost, or Damaged Consignments
We pack every order securely to withstand transit, but we recognize that logistics mishaps can happen.
- Damaged in Transit: If your package arrives with visible exterior damage or items are broken inside, please take high-resolution photographs of the packaging immediately. Contact our support team within 48 hours of delivery to initiate an insurance claim with the carrier.
- Stolen or Missing Packages: If your tracking status states that your package was successfully delivered but you cannot locate it, please check with family members, building managers, or immediate neighbors first. If the package remains missing, contact the carrier directly to open a formal investigation. Our company is not financially liable for packages that are stolen or missing after a verified, successful delivery confirmation from the courier.
8. Corporate Contact Information
If you have any further questions regarding our shipping operations, tracking updates, or international delivery constraints, please do not hesitate to contact our logistics team:
- Company Name: GRUPO FERRETERIA CALZADA, S.A. DE C.V.
- Corporate URL: calzadagrupo.com
- Physical Address: Calle Lázaro Cárdenas No. 799, Col. Zona Industrial, C.P. 44940, Guadalajara, Jalisco, México
- Logistics Support Email: [email protected]
- Customer Hotline: +52 33 3145 3400