+52 33 3145 3400

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Address:Calle Lázaro Cárdenas No. 799, Col. Zona Industrial, C.P. 44940, Guadalajara, Jalisco, México

Email:[email protected]

Privacy Policy

Effective Date: September 16, 2026

GRUPO FERRETERIA CALZADA, S.A. DE C.V. (hereinafter referred to as “the Company“, “we“, “us“, or “our“) operates the e-commerce website www.calzadagrupo.com (hereinafter referred to as the “Site“). We respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, disclose, transfer, and safeguard your information when you visit our Site, register an account, make a purchase, or interact with our online services. This policy has been engineered to comply with global e-commerce transparency standards and applicable data protection regulations. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect several types of information from and about users of our Site, including information by which you may be personally identified (“personal data”) and information that does not identify you individually.

A. Information You Voluntarily Provide to Us

  • Identity Data: First name, last name, username, or similar identifier.
  • Contact Data: Billing address, shipping address, email address, and telephone numbers.
  • Financial Data: Bank account details and payment card information. Note: Payment transactions are processed securely through third-party gateways; we do not store full credit card numbers on our servers.
  • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

B. Information Collected Automatically

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:

  • Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Usage Data: Information about how you use our Site, products, and services, including the pages you view, the links you click, and the time spent on our web pages.
  • Cookies and Tracking Technologies: We use cookies, web beacons, tracking pixels, and other tracking technologies to distinguish you from other users, customize your shopping experience, and optimize site performance. You can set your browser to refuse all or some browser cookies, but this may cause some parts of the Site to function improperly.

2. How We Use Your Information

We use the information we collect about you or that you provide to us for the following legal and operational purposes:

  • To Fulfill Your Orders: Processing payment card transactions, arranging shipping and delivery, managing returns, and sending order confirmations or updates.
  • To Manage Your Account: Registering you as a new customer, tracking your order history, and maintaining your profile details.
  • To Provide Customer Support: Responding to your inquiries, troubleshooting technical issues, and managing complaints or feedback via our contact channels.
  • To Improve Our Website and Offerings: Analyzing usage patterns, monitoring website security, diagnosing server issues, and optimizing our product layout and e-commerce inventory.
  • To Deliver Marketing Communications: Sending newsletters, promotional campaigns, seasonal sales alerts, and tailored product recommendations based on your preferences (where you have explicitly consented or where permitted by law).
  • To Comply with Legal Obligations: Verifying identities to prevent fraud, checking transaction authenticity, complying with tax regulations, and cooperating with legal or law enforcement requests.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may disclose personal information that we collect or you provide as described in this privacy policy to the following entities:

[Our Company: GRUPO FERRETERIA CALZADA, S.A. DE C.V.]
        │
        ├──► Payment Gateways (Secure transaction processing)
        │
        ├──► Shipping & Logistics Partners (Order delivery)
        │
        ├──► Tech & Cloud Infrastructure Providers (Hosting & analytics)
        │
        └──► Legal Authorities (Fraud prevention & compliance)
  • Third-Party Service Providers: We share necessary data with trusted contractors and service providers who support our business operations, such as financial institutions (payment gateways), delivery carriers (couriers and logistics centers), IT support agents, web hosting servers, and marketing platforms.
  • Business Transfers: If the Company undergoes a merger, acquisition, restructuring, or asset sale, customer personal data may be transferred to the successor entity.
  • Legal Compliance and Safety: We may disclose your data if required to do so by court orders, government requests, or applicable laws, or if we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or threats to physical safety.

4. Data Security and Retention

Data Security

We have implemented robust technical, administrative, and physical security measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. All online payment transactions are encrypted using secure socket layer (SSL) technology. Access to your personal data is strictly restricted to employees, contractors, and agents who have a legitimate business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or statutory reporting requirements. To determine the appropriate retention period, we evaluate the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, and applicable legal frameworks.

5. Your Legal Data Rights

Depending on your geographic location, you may possess specific statutory rights regarding your personal data. These rights generally include:

  • Right of Access: The right to request copies of the personal data we hold about you.
  • Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (“Right to be Forgotten”): The right to request that we erase your personal data under certain legal conditions.
  • Right to Restrict or Object to Processing: The right to object to our processing of your personal data, or request that we restrict the scope of processing under specific circumstances.
  • Right to Data Portability: The right to request that we transfer the collected data to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: Where our processing relies entirely on your explicit consent (such as direct email marketing), you retain the right to withdraw your consent at any time without affecting the lawfulness of processing before your withdrawal.

To exercise any of these rights, please submit a formal request to our privacy team using the contact details provided in Section 8.

6. International Data Transfers

The Company is headquartered in Mexico. Information collected through the Site may be stored and processed in Mexico, the United States, or any other country where our third-party infrastructure providers maintain data centers. By accessing the Site and purchasing our products, you acknowledge that your personal data may be transferred outside your country of residence, where data protection standards may differ. We take all practical and contractually binding steps to ensure that your data is treated securely and in complete accordance with this Privacy Policy.

7. Changes to Our Privacy Policy

We reserve the right to amend, update, or revise this Privacy Policy at any time to reflect adjustments in our business operations, website functionalities, or legal mandates. When updates are published, we will modify the “Effective Date” prominently displayed at the top of this policy page. We encourage you to review this Privacy Policy periodically to remain informed about how we are protecting the information we collect. Your continued use of the Site following the posting of modifications indicates your acknowledgement of the revised privacy terms.

8. Contact Information

If you have any questions, comments, concerns, or complaints regarding this Privacy Policy, our data collection habits, or your data choices, please reach out to us using the official channels outlined below:

  • Company Name: GRUPO FERRETERIA CALZADA, S.A. DE C.V.
  • Website URL: www.calzadagrupo.com
  • Postal Address: Calle Lázaro Cárdenas No. 799, Col. Zona Industrial, C.P. 44940, Guadalajara, Jalisco, México
  • Dedicated Privacy Email: [email protected]
  • Customer Support Telephone: +52 33 3145 3400